www.cordlesslantern.com is committed to providing you with high-quality bamboo lanterns (battery version) and a pleasant shopping experience. If you are not satisfied with the product you received or encounter quality issues, we will provide you with flexible return and exchange services. Please read the following return and exchange policy before placing an order to understand your rights and obligations.
1. Return and Exchange Conditions
1.1 Return Conditions:
You can apply for a return within 30 days of receiving the product.
The product must be unused, in its original packaging, and intact. All returned products must be accompanied by the original receipt or invoice.
You can only apply for a return if the product has not been modified, damaged or washed in any way (including labels and packaging).
1.2 Exchange Conditions:
If the product you received is defective, damaged or does not match the order, you can apply for an exchange.
The exchanged product must meet the return conditions, that is, unused, in its original packaging and intact.
2. How to apply for a return or exchange
2.1 Return or exchange application process:
Please send an email to our customer service email address and provide the following information:
Order number
Product name and quantity
Reason for return or exchange
Photos of the product (if damaged or defective)
The customer service team will respond to your return or exchange request within 3 working days and provide the return address and further instructions.
2.2 Return shipping:
If the return is due to product quality problems or wrong shipment, the return shipping fee will be borne by us.
If you decide to return the product simply for personal reasons (such as not liking it, not needing it, etc.), the return shipping fee will be borne by you.
3. Refund policy
3.1 Refund method:
The refund will be returned through your original payment method. The specific refund time depends on your payment method and bank processing speed, usually 5 working days.
3.2 Refund amount:
The refund amount is the original price of the product, unless the product itself is damaged, defective or has other quality problems.
If the product has been used or not kept in its original packaging, a certain processing fee may be charged according to the actual situation.
4. Damaged or defective goods
4.1 If the bamboo lantern you received is obviously damaged, defective or does not match your order, please contact the customer service team within 7 days of receiving the goods.
4.2 We will provide you with a full refund or free replacement based on the actual situation, and the return shipping fee will be borne by us.
5. Situations where returns and exchanges are not accepted
5.1 We cannot accept returns and exchanges in the following cases:
The goods have been used or damaged.
The original packaging or labels of the goods have been removed or damaged.
Customized products or special order products (such as some limited edition lanterns) are not returnable or exchanged unless due to quality problems or defects.
6. Special notes
6.1 Product quality: We ensure that each bamboo lantern is strictly inspected before shipment, but if you find quality problems or faults during use, please contact us and we will try our best to solve it for you.
6.2 Transportation problems: If the goods are damaged or lost during transportation, please report to us as soon as possible. In order to protect your rights, we will assist you in contacting the transportation company and handling related issues.
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