At www.cordlesslantern.com, we are committed to providing you with quality bamboo lanterns (battery version) and excellent customer service. If you have any questions, the following FAQs may help you. If you can’t find the answer, please feel free to contact our customer service team.
1. How do I place an order for bamboo lanterns?
You can browse products through our online store and select the bamboo lanterns you like. Add the selected items to the shopping cart and complete the checkout process. The system will ask you to provide a shipping address and payment information. Once the order is confirmed, we will start processing your order and ship it.
2. What payment methods can I use?
We accept the following payment methods:
Credit/Debit Card (Visa, MasterCard, American Express, etc.)
PayPal
Apple Pay / Google Pay (if applicable)
All payment methods are processed through a secure payment platform to ensure your transaction is safe.
3. Do you ship internationally?
Yes, we ship internationally. We will calculate the shipping cost according to different destinations and display the relevant costs to you during checkout. Shipping time varies depending on the destination.
4. When will my order arrive?
After payment is confirmed, we will process your order as quickly as possible. Usually, the order will be shipped within 3 business days. Depending on your region, the shipping time may vary. If you choose a farther international address, the shipping time may be longer. The specific shipping time will be provided at checkout.
5. How do I track my order?
After your order is shipped, you will receive an email with a tracking number. You can use this tracking number to check the latest status of your order on the shipping company’s website.
6. What should I do if my bamboo lantern is damaged or lost?
If your product is damaged or lost during shipping, please contact our customer service team immediately. We will ask you to provide photos of the damage and order information, and will provide you with a refund or replacement service as soon as possible.
7. Can I cancel or modify my order?
Once your order enters the processing or shipping stage, it cannot be cancelled or modified. Please check your information carefully when placing an order. If you have any urgent questions, please contact us as soon as possible and we will do our best to help you.
8. How do I request a return or exchange?
If you received a defective item or you are not satisfied with the product, you can request a return or exchange within 30 days of receiving the item. The returned item must be unused and in its original packaging. Please visit our Returns and Exchanges page to submit a return or exchange request, or contact our customer service team directly.
9. What if my bamboo lantern does not light up?
If the bamboo lantern you received does not work properly, please check that the batteries are installed correctly or try to replace the batteries. If the problem persists, you can contact customer service and we will help you or arrange a return or exchange.
10. Are your bamboo lanterns suitable for outdoor use?
Yes, our bamboo lanterns are suitable for outdoor use, especially the battery-powered ones, which can be placed in places such as the garden, terrace or balcony without relying on a power socket. To extend the life of the product, please avoid exposing it to adverse weather conditions such as heavy rain or strong wind for a long time.
11. Are your bamboo lanterns handmade?
Yes, our bamboo lanterns are handmade by experienced craftsmen with attention to every detail. Each lantern features exquisite craftsmanship and natural beauty, adding a unique ambiance to your home or event.
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